Frequently Asked Questions
Everything you need to know about shopping with PREVAIL BRAND.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping may take between 10-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a return or exchange.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your garments ethically produced?
Yes, PREVAIL BRAND is committed to ethical manufacturing. We partner exclusively with factories that ensure fair wages, safe working conditions, and sustainable production practices.
Can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.